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Photo paper feed malfunction - DNP DS40 and DS80

Solution

While the DNP is typically a very reliable printer, on rare occassions you may experience a paper jam within the feed mechanism near the output tray. This most frequently occurs when the scrap bin is not emptied often enough.

When photos are cut, a small strip of waste is discarded into the scrap bin, located underneath the output tray. If the scrap bin becomes too full, the scraps may land vertically instead of laying down flat. If close enough to the feed rollers on either side, one or more scraps may be sucked back up into the roller mechanism causing media jams. 

You cannot see the scraps from the outside of the printer. The front cover must be removed. Remove the 4 screws shown below and gently remove the plastic front cover piece.

Check the gear assemblies on both sides of the feed roller for paper shreds. The are often folded up and may be compacted and hard to remove with your fingers. Use a paper clip or small screwdriver to ensure you clear all paper shreds from the mechanism.

Replace the plastic cover piece and test the printer.

 
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Article details
Article ID: 2
Category: Knowledgebase
Date added: 2013-11-22 17:42:59
Views: 4199
Rating (Votes): Article rated 3.1/5.0 (59)

 
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